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FAQ

What are my online payment options?

Bloom & Co accepts online Visa and Master Card payments.   

Do Bloom & Co prices include GST?

Yes, all prices listed online are in Australian Dollars and include GST.

What are Bloom & Co's postage charges?

All orders are delivered by Australian Post service. Postage charges are calculated at the checkout, based on the total weight of your order, to destinations within Australia. You should receive your order within 3 - 10 working days.

Does Bloom & Co deliver internationally?

We currently do not send orders to any address outside of Australia.

Can I choose to pick my order up in store?

Yes, if you would prefer not to pay for shipping you can select 'in store pick up' at the check out. We will send you an email to advise when your order is ready to be collected at our Williamstown store. Your order should take 1 - 2 days to process.

Does Bloom & Co list all of their products online?

As well as our extensive range of products listed online, our Williamstown store also has large amount of homewares & lifestyle products. As we are continually stocking new products we are unable to list all products online. We list our favourite products online but there are many more gorgeous things to purchase in store. If you have seen something in store that is not listed online you may contact us on 03 9397 0022 and we may be able to process the order for you over the phone. You may notice some larger furniture products listed online. We are unable to send these large, bulky items but please contact us to discuss the purchase of these products. 

Can I send my order as a gift?

Yes, we can send your order as a gift. You can select to have the order gift wrapped at the check out. Your order will be beautifully wrapped in brown paper with ribbon and a gift tag attached. Please advise us of any particular message you would like written on the gift tag. Your delivery address can be different to your billing address, therefore we can send your gift order directly to your family member or friend!      

Can I order and send a gift voucher?

Yes. To purchase a gift voucher please call us on 03 9397 0022 to process the order and we can then send the gift voucher to your given address. Gift vouchers are valid for 6 months from the date of issue.  Gift vouchers can be used in store. If the customer wishes to use their gift voucher online, they will need to contact Bloom & Co. 

What is Bloom & Co's stock level policy?

As we sell our products both in store and online simultaneously, in some unfortunate cases we may not be able to fulfil the order at the time of dispatch. If this occurs we will contact you immediately to offer a refund or credit. We sincerely apologise should this situation arise. 

What if a product I receive is damaged or faulty?

If you recieve your parcel and a product is damaged or faulty please contact us on 03 9397 0022 or via email within 24 hours of receiving your order to organise the replacement or refund of the item. Please refer to 'Shipping & Returns' page for more details.

Can I return an item if it is not suitable?

If you receive an item that is not quite right, we are happy to offer an exchange or credit. All returns are at the discretion of Bloom & Co. For more information about returns please refer to our 'Shipping & Returns' page. Please note there is no exchange or refund on Sale Items.